Technical Support Specialist

Technical Support Specialist

Work Schedule: First Shift (Days) Environmental Conditions: Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Location/Division Specific Information: The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales. Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

Discover Impactful Work: The Technical Support Specialist supports the installation, uptime and repair of highly technical equipment and systems. This includes working with NPD (New Product Development), Applications and OE (Operations Engineering) on new and existing product developments, developing troubleshooting methods and leading product and process improvements.

Location: Hillsboro, OR

A day in the Life:

• Lead New Product Introduction (NPI) projects as they transition from initiation through release according to Product Management Process (PMP).
• Assist logistics and document management with Technical Product Documentation (TPD) and specification support.
• Using available data, identify areas requiring sustaining projects for design, quality and cost improvements.
• Complete component obsolescence projects on current and near end-of-life products.
• Builds manufacturing process for new products and preventative maintenance plan for product support in the field. May design tooling required for manufacturing and service to meet cycle time and tool availability requirements.
• Delivers training to Manufacturing, Technical Support and Service personnel in new product build, test, install and repair procedures. Also, gives input for ongoing training for factory and field service engineers.
• Support critical issues on the production floor to ensure on time shipments. Drive follow-up actions to ensure issues are resolved.
• Respond and support safety issues reported on the manufacturing floor and/or field service.
• Support interface for Global Technical Support team as needed.
• Support everyday field service escalations, onsite or remote as needed.

Keys to Success:

Education: University degree in Mechanical Engineering, Systems Engineering, Electrical Engineering, Manufacturing/Industrial Engineering or a combination of technical education and experience that demonstrates the required skills.

Experience: + 3+ yrs of plus experience as an Operations Engineer, Process Engineer, Field service engineering, Technical Support or similar field strongly preferred.

Proficiency in documenting procedures, work instructions and engineering reports, and with analysis of data and basic experimental methods, test protocols, and procedures.

Experience participating and leading highly successful technical projects and management of multi-functional projects from inception to completion.

Background in developing and deploying new products into a manufacturing environment.

Experience with Practical Process Improvements (PPI) including cost reduction by workflow or design improvements and driving improvements that affect quality.

Skills:

Experience in bringing technology solutions to improve the quality, efficiency, and cost of manufacturing and service.

Knowledge of core technologies, including vacuum, SEM, optics design and alignment, motion control, lasers and process automation.

Detailed problem solving using structured troubleshooting techniques.

Knowledge, Skills, Abilities:

Must have the ability to obtain a valid passport and travel regionally and internationally as required.

Fluent in English (verbal and written)

Ability to travel domestic and international up to 30%

Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Compensation and Benefits: The hourly pay range estimated for this position based in Oregon is $37.00–$54.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.