Senior Business Analyst - Academic Personnel Services

APS Liaison For Enterprise Platform Teams

Serve as APS liaison with the Enterprise Platform teams that support ServiceNow, Workday, Interfolio, and other academic HR systems, representing APS in discussions on functionality, process improvements, and user experience. Analyze and document business requirements, process flows, and system interactions to identify opportunities for efficiency, automation, and consistency. Lead or support testing of configuration changes, new features, and integrations across these systems to ensure accuracy and minimize disruptions. Facilitate meetings and discussions with APS and EVPP staff, campus partners, and enterprise system teams to align requirements, monitor progress, and ensure clarity in decision-making. Develop, maintain, and publish clear instructional and process documentation for APS staff and campus constituents; ensure APS websites and resources provide accessible, accurate guidance. Provide training and guidance to APS staff on system functionality, process changes, and best practices. Conduct regular data auditing and integrity checks for the academic employee population, identifying issues and partnering with campus stakeholders to resolve them. Assist with fulfilling reporting requests related to the academic employee population, ensuring accuracy and compliance with institutional and regulatory requirements. Collaborate with APS leadership and campus partners on continuous improvement initiatives to streamline academic HR processes and strengthen support for staff who manage these transactions across colleges, schools, and units. Cross-train and serve as the functional backup to the Senior Business Analyst leading the Watermark faculty information system implementation effort on behalf of EVPP Faculty Affairs.