Product Support Specialist [remote Within TX]

Product Support Specialist

Iteris is seeking two dedicated and customer-focused Product Support Specialists to deliver exceptional field service for Iteris solutions, including advanced detection and ITS (Intelligent Transportation Systems) equipment. This position offers an exciting opportunity to work hands-on with cutting-edge technology, providing vital training, troubleshooting, and programming support. The ideal candidate is a proactive problem-solver committed to excellence in customer service and technical expertise.

What You Will Be Doing:

• Provide comprehensive on-site, and phone-based troubleshooting, system turn-on, and support of Iteris detection and signal-related ITS devices
• Execute installation, maintenance, and repair services for Iteris equipment under maintenance/service contracts, emphasizing responsiveness and accountability
• Uphold high safety standards while working in and around roadways, including proficiency in the use of bucket trucks
• Foster strong client relationships by delivering professional, timely, and effective technical solutions
• Regularly travel (up to 50% overnight) to ensure optimal on-site project support

What You Need To Be Successful In This Role:

• IMSA Level I Certification (or the ability to obtain) required
• IMSA Work Zone Safety certification highly preferred
• Minimum of three (3) years of field-based technical support experience with traffic signal – ITS equipment (e.g., cabinets, controllers, detection systems).
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) is essential
• Proven track record working with ITS equipment, whether for a manufacturer or in a municipal/contractor role
• Demonstrated ability to provide exceptional service, professionalism, and effective communication in high-stakes environments
• Self-motivated, team-oriented professional with strong organizational skills and a commitment to continuous improvement
• Must hold an acceptable driving record and be able to travel extensively

Iteris anticipates paying a base salary between $80,000 and $90,000 for this role, in addition to quarterly commissions. Actual pay offered may be below or above these amounts, depending on the individual's job-related knowledge, skills, and experience.

What's In It For You:

• Quarterly Sales Commissions
• 401(k) with immediate matching and no vesting period
• Open Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program
• In-house training programs

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors.

Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability.