Patient Services Team Lead

Patient Services Team Lead

Under supervision of the Clinic Manager or Business Office Supervisor, is responsible for being a resource for employees and completing assigned daily job duties of the business office staff such as appointments, check in/check out, patient registration, review of claim queues, etc. Supports business office operations by coordinating patient benefits and payments, initiating proper authorizations and referrals, and correct scheduling and coding of surgical and non-surgical procedures. Acts as a resource for patients and staff with business office related questions/problems requiring resolution. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Essential Functions:

• Performs all of the tasks of the Patient Service Coordinators and Sr. Patient Service Coordinators as needed or assigned.
• Coordinates on-the-job training for all new and existing Patient Service Coordinators.
• Acts as a resource for patients and staff with business office related questions/problems requiring resolution.
• Participates in and assists with coordination of business office team meetings.
• Communicates frequently with Supervisor or Manager to remain knowledgeable concerning policy/procedure and helps disseminate information to staff as needed.
• Ensures business processes and protocols are followed in the business office areas.
• Reviews charges in the Charge Review Work Queue for accuracy and takes appropriate action.
• Posts patient payments to account and voids transactions as needed.
• Meets collections expectations.
• Handles patient price quotes as needed.
• Responsible for all End-of-Day Reports and daily deposits for the clinic.
• Participates with management team in developing and working toward clinic goals.
• Responsible for patient recall system (this includes tracking patients who are considered high risk).
• Quality assurance for all workflow and processes within the business office.