Manager, Solutions Support - Spectrum Reach

Solutions Support Manager

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms. Spectrum Reach operates in multiple states and local markets that can reach over 27 million households by creating scalable advertising and marketing services driven by data insights and award-winning creative services. The Solutions Support Manager will lead continuous improvement opportunities in support of the Customer Experience organization. This role will focus on the development of processes and strategies to execute scalable solutions for clients in support of a converged customer experience. This role will focus heavily on streamlining multiple existing communication streams into a single, standardized communication brand and forum that provides clarity, consistency, and alignment across teams while reinforcing the growth and impact of the Customer Experience organization.

Major Duties and Responsibilities:

• Owns the communication strategy and cadence to ensure alignment with CX goals and priorities.
• Oversees the creation and governance of all content to ensure it ladders up to strategic objectives and reinforces a unified message across the organization.
• Leads design, tone, and brand alignment for internal communications.
• Manages content creation, quality assurance, and internal channel setup, ensuring proper permissions, access, and adherence to standards.
• Champions a culture of quality and accountability by empowering teams to consider client impact, anticipate challenges, and engage in proactive problem-solving.
• Serves as the primary point of contact for COE/CX representatives, promoting consistent communication and collaboration.
• Partners cross-functionally to assess and communicate downstream implications of new or evolving workstreams.
• Ensures business impacts are clearly articulated and visible to key stakeholders, enabling informed decision-making.
• Drives standardization and continuous improvement by identifying and reducing variability that contributes to errors, promoting consistent execution, and embedding best practices across teams.

Required Qualifications:

• Required Skills/Abilities and Knowledge:
• 5+ years of media sales management leading high performing teams focused on multiscreen advertising campaigns including television, digital media, data informed advertising and programmatic media sales along with previous experience incorporating these attributes into sales strategies, ideally in a geographically distributed team.
• Demonstrate success in supporting the revenue goal achievement and year over year growth of multiscreen advertising campaigns, which include traditional media, digital and programmatic competitors such as Meta, Google, etc.
• Demonstrate the ability to work cross-functionally to develop effective solutions, processes and workflow implementations in support of multiscreen advertising sales solutions.
• Must be a proactive and a curious learner with regards to advanced advertising, multi-screen solutions and a history of keeping in front of the evolving advertising landscape.
• Strong communication skills with the ability to build trusted relationships across diverse teams and stakeholder groups.
• Fluent in creating and delivering presentations.
• Experience launching new processes or workflows to an enterprise sales organization a strong plus.
• A thought leader and an early adopter of emerging products.
• Proactive in identifying inefficiencies, partnering for solutions, and fostering cross-functional.
• Ability to read, write, speak and understand English.
• Maintain a high level of professionalism with clients and staff.
• Valid driver’s license, satisfactory driving record within Company required standards, and auto insurance.
• Required Education: Bachelor’s or equivalent combination of education and experience.
• Required Related Work Experience: 5+ years of process and workflow development experience ideally supporting media solutions across multiple products. 3+ years of leading high performing teams focused on multiscreen advertising campaigns including television, digital media, data informed advertising and programmatic media sales along with previous experience incorporating these attributes into effective workflows and processes.