Managed Services - Solution Architect

EY | Building a Better Working World

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Managed Services is a significant part of the EY business, comprising more than US$5b in revenue with major clients across the globe. We provide clients with a comprehensive approach to managing non-core functions, focusing on delivering strategic outcomes and long-term value through expert collaboration and advanced technology.

The Opportunity

The Solution Architect Senior Manager is responsible for designing the Managed Services (MS) deal shape, aiding the Deal Lead in building people, process, and technology operational models and costing. This role includes creating transition plans and service management layers in line with standard EY normative models to ensure successful delivery and client satisfaction.

Essential Functions

• Design the MS deal shape, working closely with the Deal Lead to ensure alignment with client needs and EY standards.
• Develop and implement people, process, and technology operational models, ensuring they are cost-effective and scalable.
• Create detailed transition plans and service management layers to facilitate smooth transitions and ongoing service delivery.
• Collaborate with cross-functional teams to integrate solutions, commercials, and client requirements into cohesive and comprehensive MS deals.
• Ensure all solution elements come together seamlessly, providing a holistic approach to MS deal design and delivery.
• Support the Managed Services delivery team with the transition and establishment of managed services, ensuring adherence to EY normative models.
• Capture and document knowledge into EY artifacts to support Managed Services pursuits and EY's overall approach.
• Analyze business and technical requirements to design operational and architectural blueprints that achieve business objectives.
• Propose architecture solutions based on business and technology considerations and suitable alternatives to satisfy client needs.
• Assess risks and commercial impact, providing input towards the design of specific priority managed services offerings.
• Make informed decisions to ensure the successful delivery of MS deals, balancing client needs and EY standards.

To Qualify for the Role, You Must Have

• Proven experience in designing and delivering complex MS deals, including multi-tower and first-of-kind engagements.
• Strong understanding of people, process, and technology operational models and their integration into MS solutions.
• Expertise in creating transition plans and service management layers in line with industry standards and best practices.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and clients.
• Strong analytical and problem-solving skills, with a focus on delivering high-quality solutions that meet client needs and expectations.
• Bachelor's degree in Business, Finance, Technology, IT, or a related field.

Ideally, You'll Also Have

• Understanding of Managed Services including knowledge of market and industry dynamics
• Understanding of and experience in organization transformation
• Advanced degree or relevant certifications (e.g., TOGAF, ITIL) preferred.

What We Offer You

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $150,400 to $343,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $180,500 to $390,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.