Assist with the upkeep and management of the imaging systems and ancillary equipment of the BIC manner under guidelines provided by senior staff. Tasks to include, but not limited to: running routine system QA/QC protocols; analyzing the data / output using standard pipelines; preparing the imaging systems and their supporting equipment for use and apprising Center users of BIC policies and procedures.
Act as the initial point of contact for Center user-support by monitoring our online support request software. Coordinate the response of BIC staff by prioritizing these requests and assigning them to the appropriate staff member. Provide user support for routine troubleshooting and maintenance requests.
Coordinate training for users and support staff, including: maintaining training records; scheduling training sessions; and mentoring trainees by delivering safety training. Identify user training and safety needs and coordinate with senior staff to address these needs by updating training materials and classes.
Assist with the maintenance of BIC facilities by performing routine equipment checks and ordering and restocking supplies and consumables. Clean and oversee the upkeep of secure areas of the BIC facilities, that cannot be maintained by custodial staff.
Provide additional support for BICs routine operations under supervision from senior staff. Tasks may include but are not limited to: coordinating with the user-base to establish requirements for communal equipment and supplies, documenting and archiving procedures for research imaging studies; and assisting with imaging research projects.