HR Service Center Representative

HR Service Center Operations

Utilize HR resources in tandem with issue tracking tools to contribute to daily team operations of the HR Service Center in support of departments, employees, retirees, and applicants who submit inquiries and requests via phone, email, USPS, online portal, and in person. These inquiries and requests extend across benefits and retirement, leave management, employee relations, employment, compensation, and other HR related facets.

Perform specialized work, specifically to include duplicate pre hire management, public student loan forgiveness, employment verification, background checks, I-9 assistance, and various reports in the interest of maintaining digital personnel files within the university's HRIS and legacy systems to ensure compliance with all applicable state employment laws and retention statutes.

Provides integral support to the Records Team by performing overflow tasks to ensure continuity of operations and timely completion of departmental requests. Additionally, supports departments and CSUs in interpreting relevant policies, procedures, and guidelines to support consistent and compliant HR practices.