Design Support Engineer

Job Opportunity: Design Support Engineer

Lumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress. We are looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a dynamic, automation-centric Design Support Engineer who thrives in collaborative, fast-paced environments. In this role, you will implement automation, AI, scripting, and data-driven solutions to support our solution engineering and architecture teams, directly impacting how we deliver innovative, scalable, and intelligent customer solutions. Your high EQ and strong collaboration skills will be essential as you work across multiple teams and organizations, navigating ambiguity to drive customer success in a rapidly evolving technology landscape. You will partner closely with Solution Engineering Architects, Technology Architects, Platform Engineers, Commercial Excellence Teams, Sales, Customer Success, and Product teams to drive innovation and co-create solutions that harness automation, scripting, and AI capabilities. Your strategic discovery and customer needs analysis will impact solution design, emphasizing scalable automation that enhances operational efficiency, security, and customer experience.

The Main Responsibilities

• Build and Validate Automation & AI
• Leverage Infrastructure as Code (IaC)
• Implement CI/CD Pipelines
• Data Baselining
• Data Integration
• Network & Security Automation
• Data-Driven Analysis & Innovation
• Collaborate & Communicate
• Feedback & Continuous Improvement
• Customer Support & Pre-Sales Enablement

What We Look For in a Candidate

• Bachelor’s degree or equivalent in engineering, computer science, or related field
• 2+ years of experience working in automation, scripting, AI/ML, solution engineering, or consulting
• Proficiency with scripting languages such as Python, PowerShell, Bash, and familiarity with scripting for automation tasks
• Experience with automation tools and frameworks like UiPath, Automation Anywhere, Blue Prism, Terraform, Ansible, Jenkins, Kubernetes, and AI/ML platforms
• Strong understanding of modern network infrastructure, virtualization, cloud environments, and security automation
• Demonstrated high EQ, excellent collaboration skills, and the ability to navigate ambiguity in complex environments
• Experience working within Agile and DevOps cultures, with a continuous improvement mindset
• Excellent verbal and written communication skills, including translating technical solutions into business value
• Ability to work independently and collaboratively to deliver innovative customer solution
• Willingness to travel as needed

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors. Location Based Pay Ranges $82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI $91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of health, life, voluntary lifestyle benefits, and other perks that enhance your physical, mental, emotional, and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure as you move through the selection process. Learn more about Lumen’s benefits.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status. We do not tolerate unlawful discrimination in any employment decisions.