Customer Support Representative - Insurance Annuities (USA, Remote)

Job Opportunity At DXC Technology

DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

DXC is actively hiring Sr. CSR II's for the Annuities team. As a Sr. CSR, you will handle customer service inquiries via the telephone and/or email, resolve problems, use computerized systems for tracking, information gathering, and troubleshooting, maintain quality service by following policies and procedures, and report needed changes. And, contribute to team effort by accomplishing related results as needed. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional.

Responsibilities include: responding to customers, agents and broker/dealer's requests via telephone or email, providing high quality service to BHF Annuity customers; researching and responding to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays; educating Financial Service Representatives on market requirements, processes, contract provisions and annuity products; efficiently processing transactions and tracking responses to ensure completion; enhancing and strengthening the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy; and efficiently accessing and navigating multiple electronic systems to provide a complete and integrated response to the customer's inquiry.

Required qualifications include: a high school diploma, 1-2 years customer service experience, must obtain FINRA Series 6 license within 90 days of hire, outstanding customer service skills, exceptional listening and analytical skills, solid time management skills, ability to multitask and operate in a fast paced, team environment, and must adapt well to change and successfully set and adjust priorities as needed.

Preferred qualifications include: some college experience or a trade or professional certification, insurance or financial services industry experience or product specific experience, prior call center experience, demonstrated ability to quickly learn and develop functional knowledge, passion for serving customers, and strong computer/keyboard skills, as well as solid math, analytical and problem-solving skills.

The working environment includes shifts during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs. Compensation is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $36,700 - $68,200. Full-time hires are eligible to participate in the DXC benefit program.

DXC Technology is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.