Customer Service Intern (summer 2026)

Customer Service Intern

GlobalFoundries (GF) is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world's most inspired technology companies. With a global manufacturing footprint spanning three continents, GF makes possible the technologies and systems that transform industries and give customers the power to shape their markets.

Summary Of Role: The Customer Service Intern will work closely with representatives and managers to support customer needs and ensure timely resolution of requests. This role involves coordinating across departments, maintaining customer and item master data in Oracle and D365, and monitoring CRM cases to ensure follow-up and closure.

Essential Responsibilities Include:

• Cleanse and maintain customer and item data in CRM (D365) and Oracle, while managing customer orders and related information.
• Coordinate multi-project wafer engagements and proactively follow up with customers based on tape-out schedules.
• Collaborate with cross-functional teams—including Fab Planners, Account Managers, Engineering, and Finance—to resolve customer and production-related issues.
• Review customer service procedures, update training documentation, and support resolution of RMA claims and scheduling rework as needed.

Other Responsibilities:

• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.

Required Qualifications:

• Education – Actively pursuing a Bachelor's degree in Business or related field through an accredited degree program during the time of internship.
• Must have at least an overall 3.0 GPA and be in good academic standing.
• Language Fluency - English (Written & Verbal)
• Ability to work at least 40 hours per week during the internship.

Preferred Qualifications:

• Prior related internship or co-op experience.
• Demonstrated prior leadership experience in the workplace, school projects, competitions, etc.
• Project management skills, i.e., the ability to innovate and execute on solutions that matter; the ability to navigate ambiguity.
• Strong written and verbal communication skills.
• Strong planning & organizational skills.
• Strong analytical, problem-solving, and project management skills with the ability to work independently and support multiple team members.
• Experience with CRM systems (D365), Oracle, and a background in finance is a plus.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at usaaccommodations@gf.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.

An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations. GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory. All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to any characteristic or category specified by local, state or federal law.