Conference Services Manager

Conference Services Manager

Barton Creek Resort & Spa's success is due to its dedicated, intelligent, and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you. Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Omni Hotels & Resorts is seeking a Conference Services Manager for the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024.

The Conference Services Manager will be responsible for planning, upselling, and delivering group programs with high service standards, operational efficiency, and optimal guest satisfaction.

Responsibilities

• Proactively plan, detail, and execute group sales bookings.
• Maximize group revenue contributions through aggressive up-selling techniques.
• Exceed annual banquet revenue goals and contribution per group room night.
• Proactively encourage meeting planners to complete the online survey and assist with achieving the department's overall satisfaction scores.
• Coordinate meeting space, audio visual, culinary, beverage, outside rentals/vendors, and all event-related specifics through BEOs, room diagrams, and resumes. Upsell to maximize the revenues in each of these areas.
• Along with the Catering and Conference Services Department, create profitable menus.
• Conduct site inspections, conference calls, and pre- and post-event meetings when necessary.
• Serve as the main liaison between the resort and client; proactively ask questions and communicate information where necessary. Take accountability for the group's entire stay at the resort.
• On conclusion of all events, review final bill and overall event evaluation with planner to ensure guest satisfaction.
• Participate in Omni-sponsored programs (OST meetings, OSC cards, AES survey, Omni Circle initiatives, etc.).
• Create and maintain a strong working relationship with the banquet and F/B operations teams. Complete OSC cards when appropriate.
• Comply with attendance standards and be available to work on a regular basis. This position requires long hours, many evenings, weekends, and occasional holidays. Schedule varies by business demand.
• Other duties as assigned by Director of Sales and Marketing and/or Director of Conference Services.

Qualifications

College degree; hospitality degree and/or CMP preferred. Working knowledge of a hotel or resort. 2-3 years previous experience in Conference Services role. Highly developed communication and organization skills. Ability to multi-task, work under pressure, and meet tight deadlines. Familiarity or ability to quickly learn Delphi, Opera systems.

Omni Hotels & Resorts is an equal opportunity employer.