Residential Customer Service Team Manager

Residential Customer Service Team Manager

We're offering a fantastic permanent, full-time opportunity for a motivated and people-focused leader to join us as a Residential Customer Service Team Manager at our Burswood office. In this role, you'll be part of the site's leadership team - working collaboratively to support our on-site team, foster a positive and high-performing culture, and contribute to the continued success of our operations. If you have experience leading teams, driving performance, and enjoy helping others grow and succeed, this could be the ideal next step in your leadership journey.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

• Don't be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs, and our paid staff community service leave offering.

But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you

To be successful in this role you will possess:

• Experience in the telco industry is helpful, but we value transferable skills just as much
• Clear and approachable communication
• Effective leadership abilities
• Familiarity with customer service principles
• Proficient computer skills
• Skilled in negotiation and innovative thinking
• Able to work both independently and within a team

How will you support our 'Why?'

• Lead, develop, and coach your team for improved performance and succession planning
• Supervise a medium to large team, collaborating with team leaders to meet organizational needs
• Manage team performance, working closely with staff to achieve targets
• Plan resource requirements within your team
• Contribute to enhancing regular procedures and support systems
• Follow Aussie Broadband's policy to escalate customer complaints
• Coordinate daily operations with Team Leaders & Aussie Experts, including scheduling and managing leave approvals

Ready to join? Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you don't meet all the requirements, we'd still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au.

Just a heads up, we can't take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!