Service BDC Representative

Service BDC Representative

Audi Pacific is an innovative and highly respected leader in the automotive industry. We're growing our team and looking for a driven, diligent, and enthusiastic Service BDC Representative to join our Service Center.

Responsibilities

As a Service BDC Representative, you'll be the voice of our Service Center. Your role will include:

• Scheduling service appointments through outbound calls
• Handling inbound and outbound customer inquiries
• Following up on maintenance, recalls, no-shows, and parts notifications
• Coordinating with Service Advisors to book appointments
• Addressing customer questions and ensuring satisfaction through follow-ups
• Maintaining accurate customer records and meeting service goals

Qualifications

• Preferred: At least 2 years of prior experience as a Call Center Rep, Service BDC Rep, or in a similar role
• Excellent communication and strong organizational skills with attention to detail
• A cheerful, enthusiastic, and professional disposition
• Strong work ethic with a positive "can-do" attitude
• Ability to multitask and thrive in a fast-paced, changing environment
• Professional appearance and reliability
• Comfort with customer interactions, both by phone and electronically

Schedule

This role follows our Service Center hours: 7:00 AM – 6:00 PM. This position requires availability during Service Center hours of operation.

• Monday – Friday: 7:00 AM – 5:00 PM
• Saturday: Off
• Sunday: Off (Service is closed)

Compensation

• This position pays $20.00/hour, plus bonus opportunities based off performance, such as Individual Appointment Shown.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

Benefits

• Medical, Dental and Vision Plans
• Short and Long-Term Disability
• Paid Holidays & Paid Time Off
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Assistance Plan
• Paid Training

Hiring Requirements

• 18 years or older required
• All potential employees must pass pre-employment testing including a background check and drug screen