People Operations Specialist

People Operations Specialist

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

About the Role

The People Operations Specialist will play a vital role in supporting the full employee lifecycle. With a primary focus on Talent Acquisition coordination and administrative excellence across the broader People Operations and Talent Enablement functions. This role ensures that processes run smoothly and efficiently, delivering a high-quality experience for candidates, employees, and internal stakeholders.

The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, evolving environment. They will serve as the central connector across recruiting operations, onboarding logistics, employee data management, and process optimization within the Manila office and beyond.

What Will You Be Doing?

Recruiting Coordination:

• Manage interview scheduling, candidate communication, and logistics across multiple functions and time zones.
• Support offer and onboarding processes, including documentation, background checks, and system setup.
• Maintain data accuracy within the ATS (Greenhouse) and HR systems.

People Operations Support:

• Manage and triage incoming People-related requests and tickets, ensuring timely resolution and adherence to SLAs.
• Partner with HR, TA, and Payroll to route inquiries, escalate issues, and maintain visibility across workstreams.
• Maintain documentation, knowledge base articles, and FAQs to improve team efficiency and self-service capabilities.
• Support HR reporting, data audits, and process tracking to ensure operational integrity.

What Are We Looking For?

• 1–4 years of experience in People Operations, Talent Acquisition coordination, or HR administration (preferably in a global or shared services environment).
• Experience supporting recruitment processes, including interview scheduling, offer coordination, and ATS management.
• Familiarity with HRIS or ATS systems (Greenhouse, Workday, BambooHR, etc.).
• Experience utilizing a ticketing and escalation system (Jira, Zendesk, ServiceNow, etc.)
• Proficiency in Google Workspace (Docs, Sheets, Slides, Calendar, Gmail).
• Strong written and verbal communication skills; comfortable interacting with stakeholders at all levels.
• Experience working with or supporting US-based or multinational organizations is highly preferred.

What Will Make You Stand Out?

• A proactive and organized professional who enjoys structure, coordination, and continuous improvement.
• Someone with strong attention to detail and the ability to manage multiple priorities efficiently.
• Excellent communicator who can partner across HR, recruiting, and business teams in different time zones.
• A problem solver with a service-oriented mindset and an ability to work both independently and collaboratively.

The Tech: Google Suite, Greenhouse ATS, Zoom, Jira, Slack

What Do We Offer?

1. Health & Well-being Auctane prioritizes the health and well-being of our employees and their families.

HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

Dental Insurance:

• Coverage for essential dental care services.

Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation Enhancements We offer benefits aimed at providing financial stability and enhancing your overall compensation.

Life Insurance:

• Financial protection for your loved ones.

Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

Paid Sick Days:

• 15 paid sick days per year.

Paid Holidays:

• Observation of statutory national and local holidays.

Bereavement Leave:

• Supportive leave in times of personal loss.

4. Professional Development & Recognition We invest in your continuous growth and acknowledge your contributions to Auctane's success.

Education Benefits:

• Support for continuous learning and professional development.

Referral Program:

• Incentives for recommending great talent to join the team.