Customer Support Represetntative

Hands-On Customer Support Role

This is a hands-on customer support role focused on problem-solving, technical troubleshooting, and follow-through. You’ll support customers via phone, email, and tickets, work through real issues, and collaborate with internal teams to see problems through to resolution. This is not a call-center job. It requires judgment, curiosity, and accountability.

What You’ll Do

1. Handle inbound support requests (phone, email, tickets)
2. Troubleshoot hardware, software, and setup issues
3. Document issues clearly and escalate when needed
4. Own issues until resolved
5. Participate in a rotating after-hours on-call schedule

What We’re Looking For

• Strong communication skills
• Comfort troubleshooting technical or operational issues
• High attention to detail and follow-through
• Organized and reliable in a fast-paced environment
• Willing to learn systems and improve processes

Preferred (Not Required)

• Customer or technical support experience
• Familiarity with hardware, IoT, or field-based systems
• Experience with ticketing systems (Zendesk, Freshdesk, Jira, etc.)

Why This Role Matters

You’ll support systems used in real-world operations where reliability matters. Your work helps improve product quality, customer trust, and day-to-day operations.