Lead Network Technology Support

Lead Network Technology Support

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.

As a Lead Network Technology Support, you will be responsible for the overall reliability and operations of AT&T's Mobility/Wireline Commission on Accreditation for Law Enforcement Agencies (CALEA) and Emergency Wireless Alerts (WEA), and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24x7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments. Must understand the End-to-End service to support underlying technologies.

Key Roles and Responsibilities:

• Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive)
• Investigate/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments
• Implement restoration of service
• May involve the implementation of vendor/IT fixes or design changes
• Solves Tier 2 issues independently and works with additional support teams and vendors as needed
• Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs)
• Plan and execute complex maintenance activities, including upgrades, configurations, and patching
• Perform Operational Readiness Testing (ORT) on newly deployed equipment and applications
• Offer technical consultation to team members and peer organizations. Proactively identify and drive automation opportunities

Environmental Requirements:

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Required Qualifications:

• 5-8 years of related experience; Certification may be required in some areas

Desired Education:

• Bachelor's degree in Math, Science, Engineering, Computer Sciences or Operations preferred

Our Lead Network Technology Support, earns between $118,800 - $178,200 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we've built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.