Wholesale Relationship Specialist I (rockville/hybrid)

Wholesale Relationship Specialist I (Rockville/Hybrid)

Manages and responds to daily incoming client requests and inquiries in a timely and professional manner. Performs necessary research and maintenance to provide or facilitate solutions, and if applicable, logs and resolves customer complaints and dissatisfactions in accordance with Bank policies and procedures. Works proactively to identify potential problems and/or compliance concerns to maximize customer satisfaction and encourage relationship expansion. Executes and adheres to all federal and state regulations governing bank operations including BSA/AML requirements, as well as the Bank's loan and deposit origination, documentation, and administration policies and procedures. Exercises discretion and ensures confidentiality of all customary and proprietary materials and data. Opens, services, and maintains wholesale deposit accounts in adherence to state and federal regulations and Bank policies and procedures. Monitors daily non-sufficient funds and unposted transaction reports, obtains necessary approvals and processes decisions, and communicates with clients and Bank personnel to facilitate timely and accurate postings. Processes payments and advances on loan accounts and transfers and stop payments on deposit accounts. May assist with gathering, imaging, or filing financial statements and documents as needed. May order and/or request pre-closing due diligence items including, but not limited to lien searches, flood certifications, business valuations, appraisals, and environmental reports. Works with senior Relationship Specialists to ensure accurate completion of all required flood documentation. Completes detailed due diligence in accordance with associated regulatory requirements and bank policies and procedures to ensure quality account documentation and prevent exceptions. Collects information and/or documentation to comply with BSA/AML requirements for customer identification, customer due diligence, and beneficial ownership information including entity organizational documents, orders OFAC and Identity Verification searches, and completes associated quality assurance to ensure compliance with state and federal regulations and Bank policies and procedures. May assist with engaging Centralized Doc Prep to request internally prepared loan documents and/or work with senior Relationship Specialists to ensure loan documents are reviewed for accuracy and completeness prior to closing. May assist with internal loan closings and help coordinate external loan closings, to include assisting Bank counsel, closing attorneys, and title companies, as applicable, throughout the loan document preparation and closing process. May assist with loan funding and boarding, including but not limited to reviewing requests for accuracy and preparing physical loan packages for imaging and record retention shipment. Prepares tickets, online transaction entries (OTEs), and wire transfers as needed. Assists with reporting and clearing exceptions associated with loan and deposit accounts. Prepares loan account pay off quotes and coordinates collateral releases with the assistance of senior Relationship Specialists. May assist with surplus work from other Relationship Specialists at manager's discretion to support a balanced workload. May assist with maintaining data integrity for the CRM and other critical bank systems by facilitating accurate source system account assignments. Completes all assigned training, including but not limited to compliance training, on or before the due date. Promotes an environment that supports diversity, equity, inclusion, and belonging and reflects the Atlantic Union Bank brand and culture.

This position reports to either a Manager of Wholesale Support or a Group Leader, Wholesale Support.

Position Qualifications

Education & Experience

• High school diploma or equivalent
• One to three years of commercial or consumer banking experience preferred

Knowledge & Skills

• Exceptional customer service and problem-solving proficiency
• Superior time management
• Excellent oral, written, and interpersonal communication
• Well organized with attention to detail
• Basic knowledge of Real Estate Collateral and Title Policies
• Ability to prioritize and manage multiple priorities
• Flexible, able to adapt to change
• Ability to work independently as well as within a team environment
• Analytical skills
• Working knowledge of the Microsoft 365 Suite
• Working knowledge of commercial or consumer loan documentation and banking software programs are beneficial.

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits

We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.