Wholesale Relationship Specialist IV

Wholesale Relationship Specialist IV

The Relationship Specialist IV responsibilities include a variety of commercial banking support activities as an essential contributor to the success of the Wholesale Banking Line of Business. Team members in this role directly interact with Wholesale Banking clients and closely collaborate with Wholesale Banking Relationship Managers, Credit Portfolio Managers, Treasury Management, Loan Services, and other bank personnel to efficiently originate and service loans and deposit accounts in the assigned portfolio(s). Additionally, the Relationship Specialist implements and facilitates client relationship management tasks to ensure a consistently high-quality banking experience. The Relationship Specialist IV also provides support to the Manager of Wholesale Support and/or the Group Leader, Wholesale Support in training and mentoring junior Relationship Specialists.

Position Accountabilities include:

• Manages and responds to daily incoming client requests and inquiries in a timely and professional manner.
• Works proactively to identify potential problems and/or compliance concerns to maximize customer satisfaction and encourage relationship expansion.
• Executes and adheres to all federal and state regulations governing bank operations including BSA/AML requirements.
• Opens, services, and maintains wholesale deposit accounts in adherence to state and federal regulations and Bank policies and procedures.
• Maintains a strong working knowledge of the Bank's Treasury Management products and services.
• Monitors daily non-sufficient funds and unposted transaction reports.
• Processes payments and advances on loan accounts and transfers and stop payments on deposit accounts.
• Gathers, images, and files financial statements and documents as needed.
• Orders and/or requests pre-closing due diligence items.
• Completes detailed due diligence in accordance with associated regulatory requirements.
• Collects information and/or documentation to comply with BSA/AML requirements.
• Works directly with Centralized Doc Prep to request internally prepared loan documents.
• Handles internal loan closings and coordinates external loan closings.
• Funds and boards loans.
• Prepares tickets, online transaction entries (OTEs), and wire transfers as needed.
• Manages and/or assists in the management of construction and/or development loans.
• Maintains a strong working knowledge of specialized loans.
• Assists with reporting and clearing exceptions associated with loan and deposit accounts.
• Prepares loan account pay off quotes and coordinates collateral releases.
• Assists with the preparation of client presentation materials.
• Assists with maintaining data integrity for the CRM and other critical bank systems.
• Serves as subject matter expert to assist other Relationship Specialists.
• Assists with mentoring, coaching, and training new and existing Relationship Specialists.
• Completes all assigned training.
• Serves as a back-up for other Relationship Specialists.
• Assists the Wholesale Support Manager/Group Leader in training, problem solving, and mentoring junior Relationship Specialists.
• May participate in projects and initiatives.
• Promotes an environment that supports diversity, equity, inclusion, and belonging.
• Performs other duties as assigned.

This position reports to either a Manager of Wholesale Support or a Group Leader, Wholesale Support.

Position Qualifications include:

• High school diploma or equivalent, college degree preferred.
• Seven plus years of wholesale or consumer banking or industry related experience required.
• Three plus years of commercial loan and deposit experience required.

Knowledge & Skills include:

• Exceptional customer service and problem-solving proficiency.
• Superior time management.
• Excellent oral, written, and interpersonal communication.
• Very organized and detail oriented.
• Expert proficiency in reading and interpreting Title Policies and understanding of Real Estate Collateral.
• Expert proficiency in reading and interpreting UCC lien and judgment search results.
• Ability to prioritize and manage multiple priorities.
• Flexible, able to adapt to change.
• Ability to work independently as well as within a team environment.
• Outstanding analytical skills.
• First-rate computer skills relevant to Microsoft 365 Suite.
• Expert proficiency in commercial loan documentation, including specialized loans, Master Title Policies and Masters Deeds of Trust.
• Strong working knowledge of business deposit accounts.
• Extensive and strong working knowledge of banking software programs.
• Experience with Construction Management software, bank loan documentation software, loan origination software, CRM platforms, Core bank applications, and business online banking platforms are preferred.
• Management and mentor experience are beneficial.

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.