Sr. Manager, Maintenance Services I

Senior Manager, Maintenance Services

The Senior Manager, Maintenance Services I is responsible for managing operations and personnel across assigned locations. This role includes direct supervision of 1–2 Supervisors, oversight of 2–4 office support staff, and leadership of 20–30 Technicians, either directly or through supervisory staff. The Senior Manager, Maintenance Services I must be able to accomplish results through the effective delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. Senior Manager, Maintenance Services I is responsible for ensuring that financial requirements are being met while balancing the needs of the customers against the requirements of the business. This position is responsible for the management of location(s) performance against comprehensive metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. The SMMSI is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Senior Manager, Maintenance Services II role.

Essential Functions

• Operations Management: Responsible for the oversight of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Performs complex strategic Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity. Responsible for optimizing labor, and ensuring the optimal mix of straight time, O/T and Outside Repair. Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours. Oversee the execution of the Workflow Management process.
• Labor Management: Provides leadership, training, development and oversight to a self-directed management team assigned to the branch(es) to include the Supervisors, Maintenance Services, Technicians in Charge, Customer Service Coordinators and Technicians. Responsible for Performance Management of all assigned personnel. Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure work is prioritized based upon Breakdown, Rework and Running Cost trends. Evaluates and makes recommendations for future staffing based on changes to the business environment. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.
• Customer Management: Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime. Responsible for optimizing vehicle maintenance cycle time and ensuring that the team meets or exceeds Delivered in Time Promised objectives based upon customer requirements. Oversight to ensure successful execution of the Customer Communication Protocol. Partner with the Sales Team to ensure proper scoping of prospective new business opportunities and identify opportunities for growth within existing customer base. Collaborate with the Sales Team to develop the service requirement based on customer needs, third party maintenance, and manufacture recommendations. Conduct customer field visits and Reviews. Responsible for Customer Retention through optimal execution of the Operations Playbook.
• Financial Management: Develop and manage budgets as well as implementing cost control measures related to maintenance operations budget and location P&L statement to meet short- and long-term financial goals. Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy of third-party invoices and the quality of worked outsourced to vendors. Oversight and exception management of Payroll, work order reconciliation, and approving expenses in Workday. Responsible for the successful execution of the Warranty process and maximizing warranty recovery. Ensure data integrity in Salesforce.
• Asset Management: Directs his/her management team in order to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop and mobile maintenance vehicles. Responsible for the execution of Asset Management initiatives at the cost center level. Prioritize and approve tooling and equipment requirements based on needs and scope. Management and oversight of vehicle specifications and vehicle inservice/out-service process. Provide expert insight during business unit asset management review. Ensure all vehicles have met the required specifications as laid out by the Asset Manager. Oversight of Parts Inventory management, policies and procedures.
• Quality Management: Performs complex quality planning by developing corrective action and counter measures to operational quality issues. Oversight and/or execution of Quality Inspection of PM & repairs, as well as In Process Reviews of non-PM work. Maintain control/visibility over shop/mobile maintenance activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized. Responsible for all Mandatory Compliance items as identified in the Operations Playbook. Accountable for all Quality Metrics within the cost center. Develop and ensure implementation of Continuous Improvement programs. Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives. Ensure Cleanliness and quality of repair for all maintained vehicles. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements Comply with Safety and EPA regulations and requirements.

Additional Responsibilities: Performs other duties as assigned.

Skills and Abilities: Ability to professionally represent Ryder and competently interact with customer management, Required. Capacity to understand labor, financial, operating, quality, safety and asset processes and related metrics, Required. Strong sense of personal accountability and a proven track record of achieving desired results, Required. Ability to communicate effectively both verbally and in writing, Required. Ability to work with reporting systems to pull data for analysis and decision making is strongly, Preferred.

Qualifications: H.S. Diploma/GED, Required. Associate's degree in in business, transportation, distribution/logistics or related study, Preferred. Bachelor's Degree in in business, transportation, distribution/logistics or related study, Preferred. 4 years or more in operations environment or demonstrated success in a Ryder role, Required. 3 years or more in maintenance and technical experience in a shop environment, Required. 3 years or more in supervisory experience, Required. Competent in basic computer skills and in a Microsoft Office environment Intermediate, Required. Mechanical aptitude with knowledge of diesel trucking industry Intermediate, Required. Must be able to understand financial statements and basic accounting principles Intermediate, Required. Exposure to working with strategic labor, financial, operating, quality, safety and asset processes as well as related metric Intermediate, Required.

Travel: Yes, 1-10%

Job Category: Maintenance

Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type: Salaried

Minimum Pay Range: 80000

Maximum Pay Range: 90000

Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754. Current Employees: If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.