Manager Strategy & Operations

Strategic & Operational Product And Technology Role

This strategic & operational role is responsible for deeply understanding, articulating, positioning, and marketing what is remarkable about the Product and Technology (P&T) offering. This highly impactful and visible role partners closely with the executive leadership team to build, maintain, and embed P&T's value proposition and strategy throughout the enterprise. This includes owning the foundational P&T strategy, continually refining, and aligning it with IHG's broader goals, and embedding it in everything we do. The person in this role will develop and drive alignment on P&T's strategy, key priorities, and progress—brought to life through all executive content: from robust Board papers to succinct presentations to strategic leadership forums—through a product-management lens. Leading the implementation and continuous improvement of operational best practices and ways of working across tower operations to ensure consistency, efficiency, and knowledge sharing throughout the organization.

Operationally, this role will help support the implementation and continuous improvement of operational best practices and ways of working across tower operations to ensure consistency, efficiency, and knowledge sharing throughout the organization.

Your Day to Day

Create and drive the P&T strategy:

• Create strategic presentations: develop paper/presentations to the Board, EC, SLT.
• Strengthen planning (annual/ quarterly) planning mechanisms with repeatable structures for priority management.
• Partner across P&T to drive clarity of a clear P&T value prop and develop strategies for key priorities.
• Support key initiatives, to support product deployments/enhancements.

Embed P&T strategy & messaging:

• Manage P&T Messaging Center of Excellence (CoE) ensuring key assets, are easily leveraged, distributed, & understood for P&T Operations function.
• Socialize best practices at key forums centered around knowledge sharing.
• Embed AI best practices & tool recommendations to drive efficiency & consistency.
• Partner with GCA to ensure internal & external comms (including at conferences) are in-line with our P&T narrative.

Improve Owner engagement:

• Partner on Owners Association (OA) P&T Committees by supporting agenda and managing P&T's holistic strategy & messaging.
• Establish OA feedback loop to guide our product development and gain confidence with our owner communicate.
• Partner with Deployment on messaging for owner-related communications where P&T wide messaging is needed.
• Develop & Maintain Owner Talk Track for towers to drive a consistent message across P&T.

What We Need From You

5+ years of progressive work-related experience with demonstrated proficiency in travel/hospitality, corporate strategy, or technology strategy, particularly in multi-stakeholder environments.

Strong Consulting and executive stakeholder management experience in complex, matrixed organizations.

Deep understanding of strategy development, messaging frameworks for senior executive audiences.

Demonstrated proficiency in leveraging AI tools and best practices to drive operational efficiency, strategic decision-making, and consistent messaging across product and technology functions.

Proven ability to cascade strategy across functions, and influence both internal and external stakeholders.

Familiarity with competitive benchmarking and identifying relevant market trends and insights.

Excellent written and verbal communication skills; able to create polished content under tight deadlines.

Global and regional business experience, particularly in technology or hospitality organizations.

Location

Atlanta GA (Hybrid – 3 days a week in office)

The salary range for this role is $106,020 to $130,000. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG. Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.