Manager, Account Management

Manager, Account Management

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

The Citi Account team is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers, and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of solution strength and partnership orientation.

This is a busy, fast-paced account that's full of opportunities with the role being directly responsible for a key credit portfolio and value-add benefits across the enterprise, as well as supporting the overall portfolio lead drive key initiatives. We operate as one team with Core Product, Marketing, Services, Solution Architects, Finance, Legal, and Operations to develop and execute joint strategies driving innovative payment solutions to our customers that deliver a superior experience and meaningful value.

The Account Manager will need to have personal ambition and drive and be able to work independently to skillfully manage all components of the business. They will require in-depth knowledge of the cards/payments business, relationship and stakeholder management and be able to develop trust and credibility with peers, internal and external stakeholders as well as being able to integrate effectively in the Mastercard ethos.

Key responsibilities:

• Deliver best-in-class service, insights, products, and value to the customer. Manage day-to-day queries, strategic projects, and own specific relationships.
• Develop a range of strong relationships across the bank with decision-makers and influencers, identifying opportunities to grow the partnership, extend Mastercard platforms and services, and win business in new areas outside of card payments.
• Help manage a large, complex deal, monitoring performance and managing the P&L. Negotiate and close new business opportunities, particularly focusing on future-proofing the partnership and diversifying across the bank.
• Deliver best-in-class account governance, including quarterly and annual reviews, financial performance, data and insights, account planning, and tracking incentives.
• Engage when required in operational activities, and deal with incidents and escalations as needed.
• Work with a wide range of internal teams, bringing the best of Mastercard and exciting them to want to be part of the journey with this strategic partner.

All about you:

• You love building strong relationships, managing a range of contacts, and building credibility with decision makers and influencers across the bank.
• You're an outstanding communicator, able to engage multiple different stakeholders. You can read a room and adjust your message accordingly.
• You have sound business judgment with proven financial acumen, analytical skills, and data proficiency.
• You challenge the status quo, coming up with new ideas, thinking creatively, and showing excellent attention to detail.
• You bring people with you: you'll secure and coordinate resources across Mastercard's organization.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate security responsibility: All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay ranges:

• New York City, New York: $151,000 - $242,000 USD
• Arlington, Virginia: $145,000 - $232,000 USD
• Atlanta, Georgia: $126,000 - $202,000 USD
• Chicago, Illinois: $126,000 - $202,000 USD
• Miami, Florida: $126,000 - $202,000 USD
• Purchase, New York: $145,000 - $232,000 USD