Lead Site Reliability Engineer - Cloud Operations. - US Citizen Required

Principal Site Reliability Engineer (SRE)

Oracle Health (OHAI) is a leader in generative AI for healthcare, focusing on cutting-edge cloud services that streamline healthcare operations. Our EHR and Clinical AI Agent platforms help healthcare providers reduce manual tasks and improve patient care. We are expanding our OCI Cloud Operations team and are seeking a Principal Site Reliability Engineer (SRE) to ensure the reliability, performance, and scalability of these services in a production environment. Role Overview: As a key member of Oracle Health's Cloud Operations team, you will be responsible for the operational health, reliability, and performance of our EHR and Clinical AI Agent services. You will ensure these customer-facing platforms meet the highest standards of scalability, availability, and security, while developing and executing strategies for continuous optimization. Your focus will include cloud service performance monitoring, incident management, and operational efficiency across Kubernetes-based environments. In this role, you will serve as a technical team lead, providing mentorship to Site Reliability Engineers (SREs).

Key Responsibilities

• Service Ownership & Leadership: Own operational aspects of the EHR and Clinical AI Agent cloud services, ensuring their reliability and performance. Serve as a technical lead within the Site Reliability Engineering (SRE) team, promoting adherence to best practices in incident management, service design, operational excellence, and automation. Mentor and support team members, fostering professional growth, technical proficiency, and a culture of accountability and continuous improvement in service operations
• Operations Engineering: Oversee deployment and operations of cloud services across commercial and government data centers, ensuring compliance with corporate and regulatory standards. Monitor and optimize resource utilization, performance, and scalability to maintain high availability and reliability. Ensure security and compliance of all services in alignment with organizational and governmental requirements. Manage incidents proactively, identifying and resolving issues in real time to minimize downtime and maintain system stability. Lead critical incident response efforts, collaborating with development teams to implement corrective and preventive measures.
• Service Design & Optimization: Design and implement zero-downtime deployment strategies for software and security updates. Work with cross-functional teams to enhance service stability and ensure predictable, efficient operation. Implement proactive measures for system failure analysis and rapid issue resolution.
• Automation & Continuous Improvement: Lead automation initiatives to streamline operational tasks and reduce manual intervention. Drive improvements to monitoring and alerting frameworks using tools like Prometheus and Grafana. Implement Infrastructure as Code (IaaC) practices using Terraform and Shepherd. Assist in the optimization of cloud-based services, ensuring smooth performance, scalability, and operational efficiency.

Qualifications: Experience: 8+ years in Site Reliability Engineering, DevOps, or Cloud Operations. Experienced in managing customer-facing, Kubernetes-based Cloud services. Cloud & Container Technologies: Experience with OCI, Kubernetes, Docker, Prometheus, Grafana, and cloud-native solutions. Scripting & Automation: Proficiency in Python, Perl, Shell Scripting, and tools like Terraform. Incident Management: Strong troubleshooting skills for resolving complex issues in production systems. Cloud Platforms: Experience with OCI, AWS, GCP, or Azure. Version Control: Familiarity with Git. Operating Systems: Extensive experience with Linux/Unix environments in a Cloud Production environment. Security & Compliance: Knowledge of cloud security best practices, particularly in regulated industries like healthcare.

US Citizenship on US soil is required. This position requires you to be eligible to receive a federal security clearance which requires you to be a US Citizen.

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only.