Engineer, Enterprise Collaboration

Engineer, Enterprise Collaboration

Job Purpose: The Engineer, Enterprise Collaboration candidate will provide expertise, second and third-line support duties for the team responsible for end-to-end delivery of all e-mail services and surrounding technologies of ICE, Inc. and subsidiary companies. This position requires good proficiency with Secure E-mail Gateways and an understanding of e-mail security controls and knowledge of a range of enterprise tools and practices. Candidate should have good knowledge of Exchange Online/M365 and Exchange 2016/2019 but will work closely with the Messaging team responsible for Exchange services to provide excellent mail services for ICE Candidates must be self-starters and quick learners who are not afraid to ask questions. Performing in a high-pressure environment while resolving issues promptly is essential.

Responsibilities:

• Communicate clearly and collaborate with team members to execute tasks successfully. Provide Out of Hours support on an On-Call roster/rotation basis
• Manage full life cycle of engineering projects; perform complex development work and provide recommendations to management on potential solutions to issues
• Demonstrate a strong knowledge and understanding of development areas and how team contributions factor into overall health of the technology function
• Manage and resolve a variety of problems within their respective technology setting and provides solutions based on best practices and existing precedents
• Contribute to team by managing projects and assisting other technical & product managers in the evaluation of product requirements for software applications; develops and reviews detailed specifications
• Frequently interact with team and management to resolve issues or inquiries related to development; improve processes and procedures, where possible
• Document pertinent details and graphical representations of systems and flows for historical reference and consumption by team members, other technical teams, and management
• Document procedures for team member consumption
• Maintain system inventories

Knowledge and Experience:

• 5+ years of related experience
• Good experience and knowledge with IaaS SEG's such as Proofpoint Email Security and Cisco IronPort
• Good experience and knowledge with Microsoft Email platforms; Exchange Online/M365 and Exchange 2016/2019/SE
• Experience with end-to-end email delivery in the Enterprise
• Good understanding of E-mail security controls and how to apply them within the Enterprise. Awareness of SPF, DKIM, DMARC, Anti-Spam, Anti-Malware and others
• Familiarity with Active Directory, Group Policy, DNS and Load Balancers
• Familiarity with ADFS, Entra ID and SAML
• Experience with management and automation scripting in PowerShell. Should be comfortable performing tasks from the command line and write basic scripts
• Experience with the management and optimization of Windows Server 2016/2019 in the Enterprise
• Good troubleshooting skills and ability to pinpoint root-cause
• Familiarity with industry standard server engineering tools and practices
• Familiarity with ServiceNow and Change/Incident Management practices
• Experience in the Financial Services industry is a plus
• Experience with Azure services and IaaS is a plus
• Experience with *nix operating systems is a plus
• Knowledge of Google Workspace is a plus

Desirable Skills:

• Teamwork: Works well with teammates locally and at remote offices; shares knowledge and is seen as someone to go to for help; contributes to peer meetings
• Problem solving and decision making: Demonstrates a sense of urgency; takes ownership of problems and follows temporary fixes with permanent solution; finds creative solutions. Improves processes and introduces superior technology
• Communication: Is clear and accurate in verbal and written communication; listens to peers and supports employees; follows directions and provides useful feedback
• Professionalism: Makes a positive impression in person, via phone, and electronically; models a 'can-do' attitude; embraces additional responsibility; refrains from office gossip or conflict; works extra hours as needed to ensure work is complete; adheres to corporate policy and encourages others to do the same

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.