Desktop Support

Desktop Support Specialist

We are seeking a skilled and customer-focused Desktop Support Specialist to join our team in Atlanta. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.

Key Responsibilities

• Provide tier 1 and tier 2 technical support for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems, applications, and hardware components.
• Diagnose and resolve hardware and software issues in a timely manner.
• Assist with network connectivity troubleshooting and escalate complex issues as needed.
• Maintain accurate documentation of support requests and resolutions in the ticketing system.
• Support user onboarding/offboarding, including account setup and permissions.
• Ensure compliance with company IT policies and security standards.
• Collaborate with IT team members on projects and system upgrades.

Requirements

• 2+ years of experience in desktop support or IT helpdesk role.
• Strong knowledge of Windows OS, Microsoft Office Suite, and common business applications.
• Familiarity with Active Directory, remote support tools, and ticketing systems.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.