Desktop Support

Desktop Support Specialist

We are seeking a skilled and customer-focused Desktop Support Specialist to join our team in Atlanta. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.

Key Responsibilities:

• Provide tier 1 and tier 2 technical support for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems, applications, and hardware components.
• Diagnose and resolve hardware and software issues in a timely manner.
• Assist with network connectivity troubleshooting and escalate complex issues as needed.
• Maintain accurate documentation of support requests and resolutions in the ticketing system.
• Support user onboarding/offboarding, including account setup and permissions.
• Ensure compliance with company IT policies and security standards.
• Collaborate with IT team members on projects and system upgrades.

Requirements:

• 2+ years of experience in desktop support or IT helpdesk role.
• Strong knowledge of Windows OS, Microsoft Office Suite, and common business applications.
• Familiarity with Active Directory, remote support tools, and ticketing systems.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.