Customer Service Representative - Remote Eligible

Customer Service Representative

The salary range for this role is $13.00 to $14.00 per hour and is a virtual role. Functions as a customer service-oriented salesperson. Processes, modifies, and updates customer information and escalates complaints through communication channels. Successful employees must be able to remain calm when customers are frustrated and have experience of working with computers. Requires multi-tasking abilities by taking sales calls and customer service-related calls, the ability to analyze problems that arise online collecting necessary information to assist customers, and strong knowledge of the applications and tools used to assist customers.

What You Need:

• Computer skills: Windows applications and typing skills
• Strong ability to multi-task
• Bi-Lingual role only: Must be fluent in spoken and written Spanish

What You'll Do:

• Processes orders, forms, applications, and requests
• Maintains a positive, empathetic, and professional attitude toward customers at all times
• Assists new and existing customers through the online order process
• Answers calls coming into the center pertaining to various customer service issues
• Takes complaint calls, documents issues that arise at stores, and emails them to upper management

Additional Requirements:

• High school diploma or equivalent
• Sales / Customer Service experience preferred
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of administrative procedures
• Experience with numeric, oral, and written language applications
• Product knowledge

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Paid time off, including vacation days, sick days, and holidays
• Medical, dental and vision insurance
• 401(k) plan with contribution matching

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on FT employment status.