Client Service Delivery Analyst III

Senior Implementation Specialist

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle all while reducing risk. Our team partners closely with insurance carriers to deliver innovative, automated system-to-system product ordering solutions. We are committed to driving seamless integrations, ensuring data accuracy, and enhancing customer experiences through collaboration and technical expertise. As part of LexisNexis Risk Solutions, we pride ourselves on delivering exceptional service and fostering strong relationships with our clients.

About the Role

The Senior Implementation Specialist serves as the primary technical resource for insurance carriers during the design, development, and integration of automated product ordering applications. This is a direct, customer-facing role responsible for ensuring quality, timeliness, and customer satisfaction for assigned implementations. You will lead clients through their development lifecycle, provide best practices, and act as a trusted advisor for technical and business stakeholders. Responsibilities include:

• Own day-to-day interactions with multiple clients, ensuring alignment on project objectives and removing roadblocks.
• Coordinate implementation project plans and manage conflicting priorities across customers and internal teams.
• Lead customers through development lifecycles, sharing product knowledge and best practices for data utilization.
• Establish connectivity and configure product systems for successful integration.
• Conduct pre-implementation workshops and deliver technical training to diverse audiences, including C-suite executives.
• Educate customers on data product outputs, including XML and JSON formats.
• Monitor implementation results against expected outcomes and proactively communicate significant variances to leadership.
• Gather technical and user requirements, propose solutions, and manage expectations throughout the project.
• Represent LexisNexis at customer meetings, industry conferences, and events.
• Travel as needed based on business requirements.

Requirements include:

• Proven experience in technical implementation or integration roles, preferably within the insurance industry.
• Strong understanding of insurance products, systems, and processes.
• Proficiency in XML and JSON data formats.
• Excellent communication and facilitation skills for both technical and business audiences.
• Ability to manage multiple projects, prioritize tasks, and resolve issues effectively.
• Solution-oriented mindset with a focus on delivering seamless customer experiences.
• Confidence and influence to represent the organization in high-level meetings and industry events.
• Willingness to travel as required.

U.S. National Base Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.