Broker Services Service Representative

Broker Services Customer Service Representative

Broker Services is a central source of customer service for brokers doing business with AIG. We minimized the need of underwriter involvement in policy related servicing issues by providing inbound contact center services. Our staff is uniquely positioned to provide brokers with personal service and help resolve a policy related problem.

As an AIG Broker Services Representative, you will use your excellent communication and customer service skills to provide insurance brokers with account information, respond to inquiries and solve broker's policy related issues. The position's responsibilities include handling inbound phone calls, web chats and e-mails from brokers, insureds, underwriters, and AIG field sales personnel in a contact center environment. Support involves:

• Troubleshoot and resolve policy and endorsement related production issues.
• Provide brokers web site access and navigational support.
• Answer billing and collections inquiries from brokers.
• Provide brokers with general product information.
• Additional special projects as required.

Position requirements include:

• Proven experience in customer service or support roles, preferably within a multi-channel environment.
• Strong understanding of web-based systems, with the ability to quickly learn and adapt to new tools.
• Demonstrated ability to troubleshoot system issues independently and escalate appropriately.
• Critical thinking skills with the ability to assess situations, identify problems, and implement solutions.
• Comfortable working in a fast-paced, performance-driven environment.
• Excellent communication skills—both written and verbal.
• Dependable and proactive, with strong organizational and time management abilities.
• Must have the ability to resolve conflict and customer complaints, as well as communicate directly with customers in a professional manner.
• Basic knowledge of insurance products and principles preferred, but not required.
• The ability to work in a fast paced, dynamic environment.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world. American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion.

Functional Area: OP - Operations AIG PC Global Services, Inc.