Customer Service Representative

Customer Service Representative

Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.

Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions.

We are looking for an enthusiastic and motivated Customer Service Representative to join our team in West Bromwich. You will be part of an ambitious team with responsibility for Customer Satisfaction and Query Resolution. To be one of the key contacts within the business, liaising as necessary across all departments to ensure customers receive a comprehensive and timely response. Customer Representatives help drive customer loyalty and achievement of the company's sales and revenue objectives by delivering exceptional customer service.

What you'll do:

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Process returns and provide updates to customers.
• Handle customer complaints, investigate issues, and provide effective solutions.
• Work closely with the production, logistics, and sales teams to ensure customer needs are met.
• Maintain accurate records of customer interactions in the CRM system.
• Follow up with customers to ensure satisfaction and build strong relationships.
• Identify opportunities to improve customer service processes and efficiency.
• Complaint handling.
• Process returns and resolve customer issues promptly.
• Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
• Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
• Performs Other Duties as Assigned.

What you bring:

• Communication skills, including verbal, written and presentation.
• Work as part of a team.
• Interpersonal skills
• Analytical and problem-solving skills,
• Project management skills, especially the ability to prioritise work.
• Ability to multitask, handling a high volume of emails and calls.
• Proficiency in relevant software, such as ERP, CRM, and Microsoft Office
• Willingness to learn and take on new challenges.

What you will strive to accomplish in this role:

• Focuses relentlessly on customers.
• Works well under pressure
• Pays attention to details.

Why Join Us?

• Opportunity to work in a dynamic and growing manufacturing business.
• Supportive team culture with career growth opportunities.
• A chance to make a real impact by improving customer experience and service standards.

Benefits:

• Companywide bonus scheme
• 25 days annual leave
• Service and recognition awards.
• Training and development opportunities
• Company Pension
• Life Assurance 4x salary
• Discounted Gym Membership
• Enhanced family friendly policies
• Free annual flu vaccination vouchers
• Employee assistance program which includes a 24/7 virtual GP service
• Cash health plan.
• Free home cyber security training
• Cycle to work scheme.
• Free onsite parking

Hours of work: 37 hours a week, Monday to Thursday 8.30am – 4.30pm and Friday 8.30am – 4pm

Salary: £25K - 27K