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Technical Support Engineer - Remote Eligible

Troubleshoot and resolve technical and usage issues on both the frontend and backend of the application.
Remote
Mid-Level
$80,000 - 95,000 USD / year
2 weeks ago

✨ About The Role

- Provide technical support for healthcare software applications via phone, email, and remote sessions to resolve client issues and ensure optimal system performance - Document and maintain support cases in the company CRM system, tracking all support activities and resolutions - Collaborate with clients to understand their workflows and provide guidance on system usage and best practices - Work closely with Engineering and Product teams to identify and resolve software defects and implement software updates - Conduct training sessions for internal teams and clients to enhance their understanding and utilization of the software applications

⚡ Requirements

- Experience in a technical support role within the healthcare industry, preferably with 1-3 years of experience - Strong analytical and problem-solving skills are crucial for success in this position - Excellent verbal and written communication skills are necessary to effectively communicate with clients and internal teams - Ability to manage multiple priorities in a fast-paced environment is essential for handling client support efficiently - Understanding of healthcare workflows and clinical documentation processes is a plus
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Technical Support Engineer - Remote Eligible
Remote
$80,000 - 95,000 USD / year
Engineering
About Athelas
Digital tools for healthcare providers