View All Jobs 1580
Technical Support Engineer - Remote Eligible
Troubleshoot and resolve technical and usage issues on both the frontend and backend of the application.
Remote
Mid-Level
$80,000 - 95,000 USD / year
1 month ago
✨ About The Role
- Provide technical support for healthcare software applications via phone, email, and remote sessions to resolve client issues and ensure optimal system performance
- Document and maintain support cases in the company CRM system, tracking all support activities and resolutions
- Collaborate with clients to understand their workflows and provide guidance on system usage and best practices
- Work closely with Engineering and Product teams to identify and resolve software defects and implement software updates
- Conduct training sessions for internal teams and clients to enhance their understanding and utilization of the software applications
âš¡ Requirements
- Experience in a technical support role within the healthcare industry, preferably with 1-3 years of experience
- Strong analytical and problem-solving skills are crucial for success in this position
- Excellent verbal and written communication skills are necessary to effectively communicate with clients and internal teams
- Ability to manage multiple priorities in a fast-paced environment is essential for handling client support efficiently
- Understanding of healthcare workflows and clinical documentation processes is a plus
Technical Support Engineer - Remote Eligible
Remote
$80,000 - 95,000 USD / year
Engineering
Job is no longer active
About Athelas
Digital tools for healthcare providers