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Customer Success Manager, Scribe

Design and implement systems and processes for scalability and efficiency in client onboarding.
San Francisco Bay Area
Senior
$60,000 - 80,000 USD / year
4 weeks ago

✨ About The Role

- Responsible for efficient and timely execution of client onboarding, managing customer relationships, and ensuring exceptional customer experience - Contribute to designing and implementing systems and processes for scalability and efficiency - Solve complex business problems, drive operational metrics, and understand the business thoroughly to proactively address emerging issues - Collaborate cross-functionally with sales, operations, and engineering teams to address client needs and support company objectives - Document and develop best practices for incremental improvement in the Implementation team through each new onboarding experience
- Experienced in consulting, investment banking, or operations at a fast-paced SaaS tech company, with 2-3 years of relevant experience - Proficient in project management, deploying multiple projects in a fast-paced environment, and excelling in customer interactions - Curious and detail-oriented individual with a drive for delivering customer value and improving processes - Comfortable working autonomously, prioritizing tasks effectively, and identifying and resolving blockers - Nice to have skills include proficiency in SQL, Retool, Google Suite, and experience with AI frameworks, Python, and Javascript
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Customer Success Manager, Scribe
San Francisco Bay Area
$60,000 - 80,000 USD / year
Operations
About Athelas
Digital tools for healthcare providers