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Launch Operations Manager
Own the client onboarding process to enhance operational efficiency and customer satisfaction.
Mountain View, California, United StatesLehi, Utah, United States
Mid-Level
$80,000 - 140,000 USD / year
1 month ago
✨ About The Role
- The Operations Manager will focus on Revenue-Cycle Management and work across various teams including Product, Engineering, Operations, Sales, and Account Management.
- This role involves end-to-end ownership of client onboarding processes, ensuring efficient execution from project initiation to launch.
- The candidate will engage in cross-functional collaboration to provide an exceptional experience for every customer.
- Responsibilities include overseeing the project management process and driving operational metrics such as process throughput and defect rate.
- The role requires a commitment to understanding clients' use cases and aligning them with Athelas' best practices for continuous improvement.
âš¡ Requirements
- The ideal candidate will have 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
- Proficiency in SQL and Excel is essential, along with a robust analytical background.
- Experience in project management is crucial, with a proven track record of deploying multiple projects in a fast-paced environment.
- The candidate should be energized by interacting with customers and committed to delivering a great customer experience.
- A strong drive for problem-solving and a relentless pursuit of understanding customer requests will be key to success in this role.
Launch Operations Manager
Mountain View, California, United States
$80,000 - 140,000 USD / year
Operations
About Athelas
Digital tools for healthcare providers