✨ About The Role
- The Junior Operations Associate will have end-to-end ownership of claims management, including submission, tracking, and resolution
- Responsibilities include investigating and debugging claim denials, collaborating with internal teams to address recurring denial issues, and implementing preventive measures
- The role involves managing performance metrics, analyzing trends, and implementing improvement strategies to enhance operational efficiency
- Cross-functional collaboration with product teams and engineers is essential to contribute to the development of tools that improve operational workflows
- Continuous improvement, documentation, reporting, compliance with regulations, and team collaboration are key aspects of this role
âš¡ Requirements
- Experience in healthcare operations, specifically in claims management and denials resolution, is essential for success in this role
- Strong analytical skills and attention to detail are crucial for investigating claim denials and identifying root causes
- Excellent communication skills are necessary to collaborate with internal teams, external stakeholders, and present findings to the team
- Ability to adapt to a fast-paced, high-growth environment and navigate hyper-growth challenges is key
- A proactive and problem-solving mindset is important to streamline workflows, improve operational efficiency, and drive business metrics