Senior Field Application Engineer - Servers

Senior Field Application Engineer (Sr. FAE)

We are seeking a Senior Field Application Engineer (Sr. FAE) with proven technical expertise to support our customers, solve complex problems, and contribute to successful design wins. The Sr. FAE will work closely with customers at all levels and collaborate across engineering, sales, and operations teams to deliver effective solutions. The Sr. FAE also serves as a trusted technical resource within the team, sharing knowledge and best practices to strengthen overall team capabilities.

Essential Duties and Responsibilities

• Lead technical discussions and troubleshooting efforts for complex customer issues.
• Ability to work as highly technical problem solver, understand system architecture, hardware, and software interaction.
• Collaboration, working with sales, engineering, management, and operation teams to initialize or support ASUS OPBG products.
• Attention to detail is a must for projects, which may include many moving parts in the equation.
• Gathering business and application requirements from the customer, including forward interaction and promotion of ASUS products.
• Leading training and education efforts on ASUS and market technology, focused on customer needs and requirements.
• Attend industry related trade show and joint customer meeting.
• Travel is required, and this may involve on-site customer visits, troubleshoots or trade show.
• Serve as a trusted technical resource for peers by sharing best practices and supporting complex issue escalations.
• Identify opportunities to improve team processes, documentation, and technical resources.

Knowledge and Skills

• Able to support, partner and answer pre-sales and post sales technical engineering questions to internal sales team and external.
• Experience in installing, configuring and maintaining server platform (rackmount, blade, tower), motherboards, CPU (Intel Xeon, and AMD EPYC) and Memory, storage (SATA/NVMe), networking (10/25/100GbE).
• Customer focused and analytical mindset with good verbal and written communication skills.
• Ability to multi-task and manage work flow priorities.
• Confident speaking in front of large groups and/or senior management.
• Focused on taking initiative to solve problems and create positive results.
• Provides technical leadership in Pre-Sales and oversee implementation of such solutions.
• Highly technical problem solver who understands system architecture, hardware and software interaction.
• Excellent written and verbal communication skills in English.
• Strong background and experience with x86-based server architecture, familiarity with Firmware, Linux, BIOS, BMC, Windows and virtualization platforms.

Required Qualifications

• College degree (Bachelor) in related field.
• 3+ years of experience as a Field Application Engineer (FAE) or in a related technical customer-facing role, providing technical support and solutions for server products.
• Strong background in x86-based server architecture with expertise in system design, deployment, and troubleshooting.
• Extensive hands-on experience with hardware systems, including installation, configuration, and diagnostics.
• Familiarity with firmware, BIOS, Linux, Windows, and virtualization platforms (VMware, Hyper-V).

Working Conditions

• Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time.
• Up to 20% travel (US region), this may involve on-site customer visits to troubleshoot or trade shows.
• Ability to lift up to 50 pounds for short periods of time with assistance if required.