Supply Chain Returns Operations Manager

Inventory Operations Manager

The primary responsibility of the Inventory Operations Manager is to manage the strategic direction of Inventory in support of UBIF Reverse Logistics and Distribution inventory accounting, with authority for staffing, assignment, and coordination of all aspects of an effective inventory control program. Manage the day-to-day operations. Developing teams to utilize root cause methods to drive efficiencies in performance and internal metrics. As a Manager within Asurion, you will promote teamwork, collaboration, quality/production standards, professionalism, and integrity to ensure that departmental results are delivered in accordance with Asurion Core Values.

Essential Job Skills/Duties:

• Lead a team of 40+ employees, including 2-3 supervisors to drive and sustain world-class inventory counts, process, and controls that will execute cycle counting at high accuracy on a quarterly cadence
• Responsible for developing and implementing inventory processes and controls for new business ventures, Reverse Logistics and facilities as the UROC SCM organization grows as well as various vendors, suppliers, and OEM's
• Responsible for managing inventory movement in and out of warehouse
• Collaborate and support proactive business initiatives and continuous improvement opportunities both within department as well as throughout the UROC facility and greater Supply Chain organization
• Serve as the primary contact for external, internal, and client/customer inventory auditors
• Develop scalable practices and procedures in order to drive efficiencies, accountability and accuracy of inventory on hand and core return/RMA processing in warehouse
• Maintain inventory accuracy performance reporting, root cause analysis and process improvement progress
• Lead teams on the floor that own core return and RMA processing, part remanufacturing and other inventory accountability within warehouse
• Prepare and present metrics to senior leadership
• Lead all physical and special inventories as required
• Audit transaction-processing activity
• Develop accuracy improvement work-plans; assist in improving transaction timeliness and reconciling system fall-outs
• Review and approve inventory adjustments
• Monitor material movement process and procedures
• Develop and implement all necessary job aids or reading materials
• Coach employees to ensure their productivity meets or exceeds standards
• Give guidance to other Asurion departments on physical material movement and processes
• Adheres to internal standards, policies and procedures
• Performs other duties as assigned

Soft/Leadership Skills:

• Active listener; strong communication - verbal and non-verbal. Ability to influence
• Effective problem solver; works through ambiguity; provides options; executes well
• Manages time; self-directed; provides guidance to more junior team members
• Manages relationships with key stakeholders and ensures effective teamwork across team
• Solid business acumen; anticipates obstacles and supports team's success
• Leads change for team members and team's work
• Team leader and supports team to ensure success. Develops trust-based relationships.
• Proactively seek as well as provides coaching and feedback to team and peers
• Engage, inspires team members. Effective at determining work to own and work to delegate. Drives for continuous improvement.
• Accountable for performance of team, and ensuring a customer first mindset.

Education and Experience:

• Required Education and Experience
• College Degree or equivalent experience required.
• 5 years previous Logistics, Cycle Count, Reconciliation required with at least 2 years at supervisor level.
• Must be organized, able to lead teams and activities and manage time efficiently.
• Must be able to interpret accuracy related performance reports and develop related corrective action activity.
• Experience in analyzing business processes and recommending improvements to management.
• Must be able to document and deploy processes and procedures.
• Excellent understanding of Microsoft Office Suite with strong Excel experience required.
• Experience in interacting with other internal departments.
• Preferred Education and Experience
• SQL fluency a plus.

Supervisory Responsibilities:

• Lead a team of 40+ reverse logistic employees

Travel Requirements:

• Travels: Yes
• Percent of time: 10%
• Overnight required: Yes

Physical Demands:

• Stationary Position - Frequently
• Pushing/Pulling/Reaching - Frequently
• Kneel - Seldom
• Grab - Frequently
• Bend - Frequently
• Lift/carry over - 31- 50 LBS
• Vision - Vision acuity to operate vehicle
• Hearing - Receive detailed information if spoken to

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, working conditions, physical demands, and activities may change or new ones may be assigned at any time with or without notice.

Asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.