Lab Networking Field Service Technician

Lab Networking Support

Scope of Work:

• Support complex, evolving network environments within Engineering Lab spaces (not traditional data centers)
• Travel between buildings and labs across the Bay Area based on daily task requirements
• Work with cross-functional engineering, operations, and remote infrastructure teams to support lab network deployments, changes, and ongoing needs
• Represent the team as the on-site point of contact for lab users needing networking or infrastructure support
• Prioritize customer service and flexibility in dynamic lab environments
• Work with moderate supervision while following SOPs and established processes

Roles and Responsibilities:

• Install, move, and decommission lab networking equipment, including switches, servers, racks, cabling, and cable management infrastructure
• Complete onsite surveys to identify network deployment requirements and physical constraints (e.g. rack space, power, cabling paths)
• Accurately label and document lab assets including devices and cabling
• Perform structured copper and fiber cabling per design specs and SOPs
• Update and manage tasks using a standard ticketing system (e.g. Jira, ServiceNow), maintaining clear communication and timely updates
• Act as Smart Hands support for remote teams—assisting with tasks such as device reboots, cable swaps, visual inspections, and basic diagnostics
• Follow all lab access, safety, and security procedures
• Support other lab infrastructure needs as required (patching, audits, inventory checks, cable cleanup, etc.)
• Collaborate with engineering teams to troubleshoot connectivity or hardware-related issues in lab spaces

Required Qualifications & Skills:

• High school diploma or GED with 2–5 years of hands-on experience in networking, infrastructure, or lab support roles
• Proven ability to follow documented procedures and adapt to new assignments with minimal supervision
• Strong communication and customer service skills — ability to work directly with engineers and respond to urgent needs
• Experience installing and cabling networking equipment (CAT5e, CAT6, fiber: SM/MM)
• Knowledge of copper/fiber test equipment and cable standards
• Understanding of basic networking concepts and enterprise infrastructure
• Comfortable using ticketing systems and documenting work
• Proficient in Microsoft Office tools and email communication
• Able to physically lift 50 lbs, move between buildings, and work in standing or crouched positions as needed
• Must have reliable transportation for local travel between lab sites in the Bay Area

Preferred Qualifications:

• FOA (Fiber Optic Association) Infrastructure Certification
• CompTIA Network+ Certification
• CCNA or equivalent networking certification
• Certifications related to network infrastructure, structured cabling, or field tech services
• Experience supporting lab environments or office networking deployments
• Familiarity with remote collaboration tools (e.g., Zoom, Slack) and network troubleshooting software

Work Environment & Physical Demands:

• Must be comfortable working in dynamic lab environments with frequent movement between sites
• Physical tasks include racking gear, moving equipment, and running cabling under or behind lab benches
• Occasional repetitive hand and wrist movement
• Position may require occasional extended hours or short-notice on-site support

Salary Range $39,976.00 - $63,120.00 USD (Salary)

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through Cigna (DPPO & DHMO options)
• Nationwide Vision provided through VSP
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic Life, Accidental Life, Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law