IT Support Technician

IT Support Technician

Astranis builds advanced satellites for high orbits, expanding humanity's reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe—large enterprises, sovereign governments, and the US military. With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization. Astranis has raised over $750 million from some of the world's best investors, from Andreessen Horowitz to Blackrock and Fidelity, and employs a team of 450 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.

Role

As an IT Support Technician, you'll be the first point of contact for staff needing technical assistance. You'll help keep our teams productive by resolving day-to-day issues, managing onboarding/offboarding, and maintaining reliable IT systems. Our environment spans Windows, macOS, and Linux, giving you the chance to broaden your skills across multiple platforms.

Responsibilities

• Respond to and resolve help desk tickets, escalating to senior staff when needed
• Support new hire onboarding and offboarding, including account setup and device provisioning
• Troubleshoot issues with operating systems, hardware, network issues, and common applications in-person and remotely
• Manage accounts and permissions across identity platforms and business tools
• Maintain accurate IT documentation, including knowledge base and process guides
• Assist with inventory tracking, hardware lifecycle tasks, and equipment returns
• Provide support for conference room and meeting technology
• Contribute to IT projects and infrastructure improvements alongside the team

Requirements

• 1–2 years of IT support or help desk experience (corporate or MSP)
• Strong troubleshooting skills with Windows and macOS (Linux a plus)
• Solid understanding of basic networking concepts (e.g. WiFi, VPN, DNS)
• Clear communicator with excellent customer service skills
• Organized and able to manage multiple tickets and priorities
• Comfortable working independently while collaborating with team members
• Interest in learning new tools and technologies

Bonus

• Experience with identity and device management tools (e.g. Okta, AD, Kandji, Intune, JAMF, Google Workspace, Microsoft 365)
• Familiarity with scripting or automation for IT tasks
• Hands-on experience with laptop/desktop hardware replacement and repair
• Certifications such as CompTIA A+, Network+, or Google IT Support

What We Offer

All our positions offer a compensation package that includes equity and robust benefits. Base pay is a single component of Astranis's total rewards package, which may also include equity in the form of incentive stock options, high quality company-subsidized healthcare, disability and life insurance benefits, flexible PTO, 401(K) retirement, and free on-site catered meals. Astranis pay ranges are informed and defined through professional-grade salary surveys and compensation data sources. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position.

Base Salary: $70,000 - $90,000 USD

U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required

(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))

Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.