Teams Meeting Room Engineer

Microsoft Teams Rooms Operator

The position is responsible for ensuring the seamless operation of Microsoft Teams Rooms across the organization. This role supports high-quality video conferencing experiences by managing room technology, assisting users, and troubleshooting issues in real-time. The operator serves as a key point of contact for meeting support, ensuring that collaboration spaces are optimized for productivity and reliability.

Responsibilities and Accountabilities

• Monitor and manage Microsoft Teams Rooms to ensure optimal performance and availability.
• Provide remote real-time support for meetings, including setup, troubleshooting, and escalation as needed.
• Maintain and update room systems, including hardware (cameras, microphones, displays) and software (Teams Room app, firmware).
• Collaborate with IT support teams to resolve technical issues and implement improvements.
• Conduct routine checks and preventative maintenance to minimize disruptions.
• Assist users with scheduling, joining, and managing Teams meetings in room environments.
• Document incidents, resolutions, and system changes in accordance with IT service management practices.
• Stay current with Microsoft Teams Room updates, features, and best practices.
• Support hybrid work initiatives by ensuring meeting equity and accessibility across Teams Rooms.