Microsoft Teams Engineer

Microsoft Teams Administrator

The position is responsible for the design, implementation, administration, and optimization of Microsoft Teams within the organization. This role ensures seamless collaboration and communication experiences for end-users by managing Teams infrastructure, integrating with Microsoft 365 services, and maintaining compliance and security standards. The position requires close collaboration with IT, security, and business stakeholders to deliver a reliable and scalable Teams environment.

Responsibilities and Accountabilities

• Design, deploy, and manage Microsoft Teams environments, including Teams, Channels, Policies, and Governance.
• Configure and maintain Teams integrations with Microsoft 365 services (SharePoint, OneDrive, Exchange) and third-party applications.
• Define, implement and manage Teams security, compliance, and data retention policies in alignment with organizational standards.
• Monitor system performance, troubleshoot complex issues, and provide Tier 3 support for Teams-related incidents.
• Manage Teams voice and telephony features, including Direct Routing and integration with SBCs (Session Border Controllers).
• Develop and maintain documentation for Teams architecture, configurations, and operational procedures.
• Collaborate with stakeholders to gather requirements, support platform roadmaps definitions and deliver solutions that enhance collaboration and productivity.
• Mentor junior engineers and provide guidance on Teams administration, architecture and governance.
• Stay current with Microsoft Teams updates, roadmap features, and best practices to recommend improvements.
• Participate in disaster recovery planning and ensure business continuity for Teams services.