Operations Engineer (zoom Saas Platform And AWS Cloudops)

Assurity Trusted Solutions

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

Responsibilities:

• Support Zoom client meeting features such as meetings, team chats, whiteboard, webinar, cloud recording, AI companion, clips, notes, meeting captions, breakout rooms, and customer-managed key service with AWS.
• Support the deployment and management of Zoom Rooms at scale.
• Manage SaaS tenant controls and Zoom client settings, including Windows group policies and Intune managed devices (Apple iOS and Windows devices).
• Oversee cloud operations for Zoom meeting hybrid nodes hosted in AWS government commercial cloud.
• Manage cloud operations relating to RedHat Enterprise Linux AWS instances configured with roles such as Squid proxy, NAT, and NGIX load balancers.
• Ensure the documentation and operationalization of operations processes, controls, and technical designs.
• Evaluate and work out support processes with the Product Manager for new Zoom feature releases before enabling them for production deployment.
• Ensure smooth service delivery and implementation within the business context.
• Comply with technical, quality management, and security guidelines and policies.
• Manage infrastructure operations and support services to meet agreed service levels.
• Propose new solutions to enhance operational efficiency and improve infrastructure and services.
• Plan and support regular compliance and governance activities, such as annual security assessments and regulatory audits.
• Manage the incident escalation process with vendors, other infrastructure teams, and stakeholders.
• Lead regular operations cadences and contribute to product development and enhancements.
• Track assets related to service operations and availability.
• Other duties as assigned by the Manager or Team Lead.