IT Ops And Incident Manager
Assurity Trusted Solutions
Job Opportunity: IT Ops And Incident Manager
Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a trusted partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.
We are seeking an IT Ops and Incident Manager to lead our operations team and ensure the effective management of incidents within our IT environment.
Job Responsibilities:
- Oversee incident management processes, ensuring timely resolution and minimal disruption to services.
- Coordinate with various teams to efficiently manage incidents and ensure effective communication throughout the incident lifecycle.
- Define and implement operational standards, best practices, and procedures for incident management.
- Conduct post-incident reviews to improve processes and prevent recurrence of incidents.
- Monitor system performance and availability, taking proactive measures to mitigate potential issues.
- Lead IT operations activities, ensuring seamless service delivery and compliance with internal and external standards.
- Work with senior management to report on incident trends, service performance, and improvement initiatives.
- Provide leadership and mentorship to the ops and incident management team, fostering a culture of continuous improvement.