Information Technology Observability Engineer (multiple Headcounts)

Observability Engineer

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an experienced Observability Engineer to lead and evolve our monitoring, logging, and observability strategy and implementation across various projects. You will play a pivotal role in defining and translating observability and monitoring requirements into scalable technical solutions, ensuring that our systems are reliable, performant, and transparent. You'll partner closely with internal engineering, operations, and product teams—as well as external contractors—to drive efficiency and improve user experience through data-driven insights.

You should treat observability as a product: designing, owning, and continuously improving our telemetry stack to support a proactive and performance-oriented culture.

Responsibilities

• Collaborate with cross-functional teams to define observability and monitoring requirements across infrastructure, applications, and services.
• Translate business and operational goals into technical specifications and instrumentation strategies with actionable telemetry (metrics, logs, traces, events).
• Work with internal engineers and external contractors to develop and maintain dashboards, alerts, and log pipelines to support proactive monitoring, troubleshooting, and incident response.
• Champion observability best practices (metrics, logs, traces, events) across teams and advocate for Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to drive operational maturity.
• Own and evolve the observability platform as a product—including roadmap planning, stakeholder engagement, user enablement, and adoption tracking.
• Monitor and continuously improve the reliability, performance, and scalability of the observability stack.
• Identify and address gaps in visibility that impact operational efficiency and user experience.
• Train and enable engineers, developers, and operators to effectively use observability tools and data for infrastructure troubleshooting, debugging, and performance optimization.