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Shared Services Operations Specialist

Distribute insurance claim checks accurately while ensuring regulatory compliance and customer satisfaction
Springfield, Ohio, United States
Entry Level
$16 – 25 USD / hour
19 hours agoBe an early applicant
Assurant

Assurant

A global provider of risk management solutions, offering insurance products and services for housing, lifestyle, and consumer electronics.

Shared Services Operations Specialist

The Shared Services Operations Specialist handles the dispositioning of insurance claim checks on behalf of our financial institution clients and directly impacts the timeliness. This role requires proven ability to manage deadlines and meet quality standards with accuracy and consistent attention to detail. Corresponding with customers, clients and agents via phone and email. It also requires the use of good judgment to solve problems and make business-appropriate decisions consistent with Assurant procedures and best practices.

The Shared Services Specialist has a direct impact on customer satisfaction and confidence through the timeliness and accuracy of their work and the quality provided. Our volume of work may increase on occasion, especially during natural disasters, and therefore there will be times when overtime may be required.

This role requires to go into the Springfield office: 1 Assurant Way, Springfield, OH 45505

How We're Different

  • Your medical benefits begin on your first day
  • We provide tuition reimbursement available after 6 months
  • We deliver exceptional paid time off

What Will Be My Duties And Responsibilities?

  • Responsible for performing job requirements including processing checks, maintenance, or research.
  • May perform monetary functional transactions such as posting deposits to client servicing system
  • Make appropriate updates to client database in order to meet regulatory obligation
  • Manage time to handle multiple demands and completing priorities
  • May work in multi-functional areas with multiple clients
  • Handle other duties and projects as requested on business needs
  • Maintain and update procedure knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.

Department-Specific Duties:

Job duties may vary based on Shared Services department of assignment. Shared Services Specialist would be responsible for the primary duties listed above along with their specific duties by function:

SMBR/Check Recon

  • Provides high level of accuracy in check handling
  • Maintain secure check handling environment

What Are The Requirements Needed For This Position?

  • High School diploma or GED
  • Good organizational skills and the ability to manage multiple tasks and meet deadlines
  • Basic knowledge of computers and proficiency with Microsoft office including Excel and PowerPoint
  • Good oral and written communication skills and professional etiquette

Preferred Qualifications/Experience

  • 1-year experience in insurance, banking, finance, mortgage servicing, or related experience

Pay Range: $15.86 - $24.59

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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Shared Services Operations Specialist
Springfield, Ohio, United States
$16 – 25 USD / hour
Operations
About Assurant
A global provider of risk management solutions, offering insurance products and services for housing, lifestyle, and consumer electronics.