Service Provider Support Specialist - Remote Eligible

Field Operations Support Manager

This role will be responsible for supporting the Field Operations team which maintains the Independent Service Network. It will report to the Mgr, In Home Field Service Ops. You will be required to be versed in all processes related to sourcing, onboarding, and maintaining the service provider network. Additionally, to support our Field Operations team you will learn to utilize all databases and systems used to provide actionable data and insights which will contribute to our overall success.

Duties and Responsibilities

• Lead the recruitment and onboarding efforts for all new ISPs
• Directly responsible for closing gaps in our network to reduce Locating and Buyouts
• Set up and maintain service provider profiles as it relates to Assurant systems
• Utilize Excel, reports provided, and other tools to manage and analyze data, track recruitment metrics, and generate reports to inform decision-making
• Monitor and evaluate the performance of ISPs, providing ongoing support and addressing any issues or concerns
• Support the RSM (Regional Service Manager) with daily tasks and responsibilities
• Support RSM with sending/receiving ISP agreements and rate adjustments Responsible for maintaining ISP compliance, reducing risk for Assurant and the clients
• Conduct research into NCNS & BI escalations and assist with resolutions
• Maintain notes in databases/spreadsheets
• Actively participates in team meetings and best practice sharing
• Other duties as assigned

Requirements

• High School Diploma or GED Minimum
• 1 year experience with Microsoft Excel
• Elevated verbal and written communication skills. In efforts to create and maintain exceptional relationships with service providers

Helpful Skills/Experience

• College degree or Technical training
• Prior extended warranty experience
• Advanced conflict resolution skills, with attention to detail
• 1 year experience in the Service Industries, to include: major appliances, consumer electronics, HVAC, lawn & garden, plumbing, electrical, fitness or large tools

Pay Range: $20.49 - $33.81

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is 09/22/2025

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.