Service Network Administrator

Service Network Administrator

Everyone at Assurant, no matter their role, their skills, or where they're located around the world, is united by our uncompromising values and culture. You'll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do.

With more than 100 years' industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

Some of the benefits you'll get working at Assurant include:

• Diversity panels and employee resource groups
• Hybrid working to support work/life balance
• Volunteering leave to give back to the communities we serve
• Recharge & a cultural day off to celebrate what's important to you

The Service Network Administrator is responsible for supporting the Service Network team with support, communication, and ongoing system maintenance to support business programs within Australia & New Zealand. This position will work closely with the Service Network and Salvage team to understand the requirements of clients and consumers, to ensure the network can support all new and existing programs. This position will also assist with day-to-day queries from the claims team and supporting them to ensure the right outcomes are presented in a timely and cost effective manner. In addition, you will:

• Manage email inboxes and action where applicable
• Liaise with service centres on any potential day to day queries, escalations and SLAs for turn-around times
• Assist with monthly reporting on key metrics and SLAs for service centres
• Liaise with customers directly for escalations and fault confirmations

Does this sound like you?

• Experience in customer service & support for retail environments is ideal, particularly technical exposure to electronics / appliances / whitegoods
• Proficiency in MS Office
• Excellent written and verbal communication skills
• Strong organizational skills, with previous experience working towards SLAs or KPIs
• Excellent stakeholder engagement, both internal and external
• Strong analytical, numerical and problem-solving skills
• High level of attention to detail
• Ability to cover diverse areas and be flexible with change and business growth.

Interested? We've love to talk more...

Submit your resume and cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we're able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it's only by listening to and representing the unique voices of every individual that we can innovate for all.