Operational Support Administrator (quality Assurance + Sharepoint Tool Exp + Unit Testing + Audit Exp + MS Word)

Operational Support Administrator (Quality Assurance), Assurant-GCC, India

We are seeking a detail-oriented Operational Support Administrator with experience in quality assurance and a strong technical aptitude. This position involves validating unit test output and auditing and maintaining SharePoint libraries. You will be responsible for the timely completion and quality of assigned deliverables and meeting service-level standards.

This position will be in Hyderabad/Bangalore/Chennai at our India location.

What will be my duties and responsibilities in this job?

• Validate unit test outputs from Forms Designers, ensuring all scenarios meet expectations and customer changes are accurately applied.
• Track unit test defects and produce monthly quality reports.
• Audit and maintain SharePoint letter libraries to ensure alignment with Documaker production: update Word documents as needed.

What are the requirements needed for this position?

• Bachelor's degree in related field or equivalent work experience.
• Required 2-3 years of professional experience in related fields.
• Excellent verbal and written communication skills are a must.
• Able to read and understand scripting languages (to understand Documaker scripts and ensure correct translation in SharePoint Word documents).
• An ability to effectively manage multiple assignments and priorities with competing deadlines, while adhering to strict department standards and processes.
• Strong customer service skills include a positive attitude and follow-through.
• Ability to understand complex requirements and business problems.
• Must be very detail-oriented, organized, and conscientious.
• Strong Microsoft Word and Excel skills.
• Familiarity with SharePoint content management.
• Experience with Documaker Studio a big plus (Oracle Product).
• Ability to read and validate data in extract files a plus.