Customer Service Representative

Billing And Client Support Specialist – Shipsurance

We offer shipping insurance coverage (inland marine) for packages shipped through the major carriers with discounted rates. We serve large partners to small businesses and everything in between.

We are looking for a client support specialist that can assist our billing department in the monthly cycle. This position is for an organized individual that is a self-starter and takes initiative. You will have direct contact with clients daily and need to feel comfortable on the phone. You will learn the entire billing process from start (account reporting) to finish (accounts receivable) and handle 200-300 accounts monthly, potentially more once you become proficient.

Primary Responsibilities

• Create monthly invoices for non-partners and meet monthly deadlines.
• Review of the day's invoices for accuracy.
• Assist in uploading client data. Utilize available software, excel data type and tutorials to troubleshoot errors.
• Assist in unclaimed property contact using our ticketing software and by phone.
• Answer billing and customer service inquiries by phone, ticketing system, and chat software.
• Make monthly report reminder calls to clients with missing reports.
• Enter and accept credit card and ACH payments.
• Attend monthly billing meetings.
• Assist in the A/R process by contacting clients by phone, email, and mail.
• Take claim department inquiries regarding billing.
• May require cross-over customer service in other departments during peak season. (Nov – Feb)

Requirements

• Customer Service Experience
• Proficient in Microsoft applications (Excel and Outlook)
• QuickBooks Experience
• Excellent oral and written communication skills
• Ability to multi-task
• Ability to work independently and on a team
• Ability to problem-solve and think critically

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we're able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it's only by listening to and representing the unique voices of every individual that we can innovate for all.