AVP, Service Delivery & Field Repair Operations - Remote Eligible

Service Delivery Optimization Leader

We're looking for a dynamic leader to drive Service Delivery Optimization within our Connected Living organization. This role is critical in shaping and institutionalizing our global service delivery model—ensuring seamless client and program implementations, optimizing processes for exceptional customer experiences, and aligning strategies with evolving market needs. If you thrive in a fast-paced, matrix environment and have a passion for innovation and operational excellence, this is your opportunity to make a significant impact.

This is a remote role, that requires up to 15% travel.

Duties and Responsibilities

• Lead Strategic Planning: Develop and maintain the global strategic plan for Service Optimization Solutions (SOS), ensuring alignment with organizational objectives
• Drive Global Execution: Deploy the vision consistently across regions, integrating SOS into existing structures and building new support where needed
• Flawless Implementations: Oversee new client and program launches, ensuring smooth execution and meeting all global SOS objectives
• Performance Excellence: Monitor key metrics, identify gaps, perform root cause analysis, and implement corrective actions to optimize performance
• Process Optimization: Ensure partner processes deliver the desired customer experience & align teams with program objectives and equip them with resources to achieve success
• Support Growth: Collaborate with Client Engagement and Business Development teams on RFPs and existing business opportunities
• Pilot Management: Design, launch, and monitor pilots to ensure compliance with methodology and deliver measurable results
• Culture Leadership: Champion innovation, curiosity, and disciplined execution to establish new ways of doing business

Requirements

• B.S./B.A. degree required
• 10+ years in client and program implementation leadership
• 7+ years in strategic planning and execution
• Proven ability to set short- and long-term vision and goals
• Data-driven approach leveraging consumer insights and analytics
• Knowledge of big box retail major appliances operations
• Experience with extended service contracts

Helpful Skills/Experience

• MBA or equivalent advanced degree
• Experience in global service delivery environments

Pay Range: $141,400.00 - $236,100.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.