IT Support Specialist - Remote Eligible

IT Support Specialist

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Join a team where your technical expertise directly empowers colleagues across the company to do their best work. As an IT Support Specialist, you'll be the first point of contact for solving challenges, building trust, and ensuring seamless technology experiences—from executives to front-line teams. This is a great opportunity to expand your IT skills, grow your career, and be part of a culture that values collaboration, curiosity, and delivering exceptional service.

As an IT Support Specialist, you will:

• Deliver responsive, friendly technical support to colleagues across the company, ensuring hardware, software, and applications run smoothly.
• Troubleshoot and resolve issues across devices, networks, and business applications while guiding non-technical users with patience and clarity.
• Provide concierge-level support for executives, including video conferencing and on-site assistance.
• Install and configure software and devices, ensuring compliance with security and data protection standards.
• Accurately document issues and resolutions, contributing to a knowledge base that strengthens team expertise.
• Collaborate with IT teams and vendors to escalate and resolve complex issues, always prioritizing speed, accuracy, and customer satisfaction.

Education:

• Associate's Degree or equivalent combination of education and experience in Computer Information Systems or Business. Required.

Experience:

• Experience working in Technical Service Desk or related area. Required.
• 2+ years working in Technical Service Desk or related area. Preferred.

Licenses and Certifications:

• Other Common industry certifications such as A+, Network+, ITIL, HDI. Preferred.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Bank is Pay Transparency compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. $19.38 - $33.23 per hour.